Refund policy

  1. Introduction

At DIGITAL WORLD, we strive to provide the best possible digital services to our customers. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the conditions under which refunds for our digital services may be issued.

  1. General Refund Policy
    Eligibility for Refunds
    We offer refunds for our digital services under the following conditions:
  2. Service Non-Delivery: If you did not receive the service that you purchased due to an issue on our end, you are eligible for a full refund.
  3. Technical Issues: If you experience persistent technical problems that prevent you from using the service effectively, and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
  4. Service Not as Described: If the service provided significantly differs from what was advertised or described on our website, you may be eligible for a refund.

Non-Eligibility for Refunds
Refunds will not be issued under the following conditions:

  1. Change of Mind: If you decide that you no longer want the service after purchase, we cannot offer a refund.
  2. Customer’s Technical Issues: If you are experiencing issues due to your own technical environment (e.g., insufficient internet speed, incompatible devices), we cannot offer a refund.
  3. Partial Use of Service: If you have already started using the service and decide to stop, a refund will not be issued for the time already used.
  4. Refund Request Process
    How to Request a Refund
    To request a refund, please follow these steps:
  5. Contact Us: Send an email to hamzachaaba919@gmail.com with the subject line “Refund Request”. Include your order number, the email address used for purchase, and a detailed description of the issue.
  6. Review Process: Our customer support team will review your request within 5-7 business days and determine if your refund request meets our eligibility criteria.
  7. Resolution: We will notify you of the outcome via email. If your request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.

Additional Information

  • Documentation: In some cases, we may request additional information or documentation to process your refund request.
  • Third-Party Fees: Any third-party transaction fees or charges (e.g., bank fees) incurred during the purchase process are non-refundable.
  1. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

  1. Contact Us
    If you have any questions about our Refund Policy, please contact us:
  • Email: hamzachaaba919@gmail.com

Thank you for choosing DIGITAL WORLD. We appreciate your business and are committed to providing you with the best digital services possible.